Shipping policy

Thank you for shopping with Scents by Tara. We carefully package every order to ensure your candles and diffusers arrive safely.

Processing Times

Orders are generally processed and dispatched within 2–5 business days after payment has been received.

During busy periods, sales and holidays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you.

Shipping

We currently offer shipping within Australia.

Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery Times

Estimated delivery times will depend on your location and the shipping provider. Please note that delivery times are estimates only and may be affected by circumstances outside of our control, including delays with the courier.

Incorrect Delivery Details

Please ensure your shipping address is correct before completing your order.

Scents by Tara is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

Damaged or Missing Orders

We take great care when packaging your order. If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging.

If your order has not arrived within a reasonable delivery timeframe, please contact us so we can assist with tracking the shipment.

Contact Us

If you have any questions about your order or shipping, please contact Scents by Tara through our website or customer service contact details.